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AI agents
Zendesk AI agent documentation

Articles in this section

Best practices for creating answer flows in an AI agent (Legacy)
Understanding the step types for AI agent answers (Legacy)
Managing your automated resolutions
Understanding AI agent tickets for AI-agent-only conversations
AI agents - Advanced (section)
Testing an AI agent before publishing it for customers
Using instructions to influence AI agent responses
Reviewing AI agent conversation transcripts
Using AI to generate replies in an AI agent for messaging (Legacy)
Creating answers for common customer questions in AI agents for messaging (Legacy)

Reviewing AI agent conversation transcripts

Official Zendesk documentation for AI agents.

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