Zendesk AI agent documentation
Documentation for Zendesk Support AI agents: answer flows, step types, automated resolutions, testing, and instructions.
- Best practices for creating answer flows in an AI agent (Legacy)
- Understanding the step types for AI agent answers (Legacy)
- Managing your automated resolutions
- Understanding AI agent tickets for AI-agent-only conversations
- AI agents - Advanced (section)
- Testing an AI agent before publishing it for customers
- Using instructions to influence AI agent responses
- Reviewing AI agent conversation transcripts
- Using AI to generate replies in an AI agent for messaging (Legacy)
- Creating answers for common customer questions in AI agents for messaging (Legacy)